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COVID-19 Quick View: Remote/Hybrid Learning Guidance & Resources

Desktop Icon "Help Desk" Requests

Help ticket icon on all school-issued devices to support technological issues.

Overview

With the shift to remote learning, students and staff became more reliant than ever on technology to engage in teaching and learning. To help streamline technological support throughout the district, Mendon-Upton Regional School District’s technology department installed a help ticket icon on all school-issued devices, which was created via Jamf.

Approach

Installed on all district-issued devices, the help ticket icon was easy for users to find and directed them to a Google Form, which asked for contact information and a detailed description of the issue. Once the form was submitted, a help ticket was issued to the entire technology team, which helped to ensure a speedy resolution to the problem. All tickets were logged so that the team could track the status of the ticket.

mendon-upton screenshot of ipad
Screenshot of iPad with the Mendon-Upton Ticket Icon


This strategy is a part of TLA's Hop, Skip, Leapfrog release, which explores the concrete ways in which schools and systems pursued student-centered innovation during COVID-19. Explore the full guide to find additional strategies, insights, and resources.


Strategy Resources


Help Desk Request Form Screen Recording

A screen recording that shows how to access Mendon-Upton Regional School District’s help desk request... Learn More