When designing change in a district, leaders hear directly from students, families, teachers, and classified staff (i.e., those most impacted by teaching and learning) via empathy interviews. They then must make sense of those interviews to better understand the challenge they're solving for, from the perspective of those most directly impacted. This protocol from IDEO guides teams to share learnings from interviews and look for patterns.

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Madison Promise Online Program's Approach to Communication

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Cajon Valley's Approach to Supporting Students and Building Community

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NYC School Without Walls' Approach to Student and Family Engagement

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