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Multiple Access Points for Tech Support

Providing remote access to technical support


With the shift to remote learning, technology became a hallmark component of this new modality for learning. Teachers, students, and families needed access to the necessary content and platforms that were required to engage in remote teaching and learning. To address technological needs, Mendon-Upton Regional School District found multiple ways to engage with and support users when issues arose and provided ample training on how to use and access digital content.


To ensure that all technology users in the district had multiple access points to gain the support they needed, the Director of Technology Integration rolled out the following resources and systems:

  • Weekly technology updates embedded in the weekly curriculum update shared with staff. The technology updates included available trainings (both internally and externally), guidance on how to care for classroom technology, and links to book personalized support sessions via YouCanBookMe.

  • Technology "town halls", which allowed for parents and staff to ask any technology related questions, which have had positive participation with the flexibility of participating via Zoom from anywhere.

  • On-demand tech tutorials, including webinars, guides, and screen recordings, on how to use Zoom, Clever, Seesaw, and to problem-solve student iPad issues.

This strategy is a part of TLA's Hop, Skip, Leapfrog release, which explores the concrete ways in which schools and systems pursued student-centered innovation during COVID-19. Explore the full guide to find additional strategies, insights, and resources.

Strategy Resources

Weekly District Curriculum Update with “You Can Book Me” Example from Mendon-Upton Regional School District

This is a sample weekly curriculum update newsletter from Mendon-Upton Regional School District. Included is... Learn More

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Middle and High School Student Introduction to Clever

A video tutorial from Mendon-Upton Regional School District on how to access Clever from student-issued... Learn More

Virtual Student iPad Tutorial

A video tutorial from Mendon-Upton Regional School District that provides students and families with an... Learn More

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Supporting Teachers as Co-Learners at Mendon-Upton Regional School District

David Quinn, Director of Technology Integration at Mendon-Upton Regional School District gives an explanation of... Learn More